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Terms of Service

Effective Date: 09/25/2024

These Terms of Service ("Agreement") govern the use of automation services provided by Streamline Business Automation, LLC ("we," "us," or "our") to clients ("you," "your"). By purchasing our services, you agree to these terms.

1. Services Provided

We will provide business process automation services, including workflow optimization, custom software integrations, task automation, and related support to improve operational efficiency. Our services do not include administrative tasks, general office management, or other non-automation-related services.

2. Payment Terms

A. Subscription Plans (Weekly)
  • Clients pay a fixed weekly fee for a set number of automation hours.
  • Payments are automatically charged on the billing date each week.
  • Clients can pause or cancel at any time, but payments already made are non-refundable.
  • Unused hours do not roll over to the next billing cycle.
  • Upgrades take effect immediately, while downgrades apply at the start of the next billing cycle. Unused hours from a higher plan do not carry over after a downgrade.
B. Prepaid Hours
  • Clients are billed upfront based on their selected number of hours.
  • Prepaid hours must be used within six months of purchase and are non-transferable unless otherwise agreed.
  • Refunds are available only for unworked hours. Once work has been completed, those hours are non-refundable.
C. Fixed-Price, Project-Based Services
  • A 50% deposit is required before work begins.
  • The remaining 50% is due upon project completion.
  • The deposit is non-refundable, except in cases where we cancel the project.
  • The details of each fixed-price project will be clearly outlined in a separate project proposal, and that proposal will become part of these legally binding terms upon mutual acceptance.
D. Weekly Invoicing
  • Clients will be invoiced weekly and their stored payment methods automatically charged for services rendered during the previous week ending on Saturday at 11:59pm.
  • Invoices will reflect the number of hours worked in the prior week, up to the maximum number of weekly hours, and at the hourly rate that were both agreed upon in the separate Service Agreement, that will become part of these legally binding terms.
  • You will receive an itemized summary of hours and charges at the end of each billing cycle. You have 3 days from receipt of the summary to dispute any charges. If no dispute is submitted within that window, the charges will be considered accepted and your payment method will be automatically billed.
  • Failure to make timely payments may result in suspension or termination of services.
E. Payment Methods
  • We accept credit/debit cards, ACH payments, and other methods as indicated at checkout.
  • Clients are responsible for ensuring valid payment methods are on file.

3. Cancellations & Refunds

A. Subscription Services
  • Clients may pause or cancel their subscription at any time via email.
  • Cancellation and pausing prevent future charges but do not issue refunds for the current billing cycle.
  • Services remain active until the end of the paid period.
  • No refunds will be provided for hours worked prior to cancellation.
B. Weekly Invoicing
  • Clients may pause, cancel, or adjust the maximum weekly hours at any time by via email.
  • Changes will take effect immediately, however, the client is responsible for paying for services rendered up until the time of the adjustment or cancellation
C. Project-Based Services
  • The 50% upfront payment is non-refundable unless the project is canceled by us.
  • No refunds will be issued after the final project payment is made.

4. Service Availability & Work Allocation

We make reasonable efforts to complete work within the agreed-upon hours and deadlines. In the case of high request volumes (for unlimited request plans), we reserve the right to prioritize tasks based on complexity and feasibility. For weekly plans, service hours do not accumulate and must be used within the billing period, except in cases where unused hours result from a delay or issue on our end, in which case accommodations may be made at our discretion. Any additional work beyond the agreed scope will require additional hours or a separate agreement. Minor revisions are included within active project hours, but major modifications may require additional payment.

5. Client Responsibilities

You must provide clear requirements and timely responses to ensure efficient service delivery. You are responsible for providing necessary access to tools, software, and credentials needed for automation implementation. Delays caused by failure to provide necessary access may extend project timelines and result in additional charges. We are not liable for security breaches related to client-provided credentials. Clients must follow best security practices, such as creating temporary access credentials when necessary.

6. Third-Party Dependencies

We rely on third-party platforms (e.g., automation software, APIs) to deliver services. We are not responsible for disruptions caused by third-party software changes, API limitations, or discontinued features. Fixes related to third-party platform changes will be billed separately or deducted from your available service hours.

7. Data Integrity & Responsibility

Clients are responsible for maintaining backups of critical data before implementing automation. We are not responsible for unintended data loss, overwrites, or automation-related errors. If an issue arises, we will make reasonable efforts to identify and resolve it within the agreed service period.

8. Support, Revisions & Emergency Requests

Standard support requests will be addressed within regular business hours. Expedited or after-hours support may require additional fees. If an automation needs revisions due to changing client needs (not due to an error in implementation), these will be counted as new work and will require additional hours.

9. Ownership of Deliverables

Unless otherwise specified in a written agreement, all custom-built automation workflows, scripts, and configurations remain our intellectual property. Clients own the implementation of the automation within their systems, but we retain the right to use general automation techniques developed for one client in other engagements.

10. Confidentiality

We agree to maintain the confidentiality of any non-public business information you provide during the course of our work and will not disclose such information to any third party without prior written consent, unless legally required.

11. Termination of Services

We reserve the right to terminate services if:

  • Payment is overdue by more than 7 days.
  • A client engages in abusive, unethical, or fraudulent behavior.
  • A client violates these terms in a manner that disrupts service delivery.

12. Force Majeure

Neither party shall be liable for any failure or delay in performance of its obligations under this Agreement due to events beyond its reasonable control, including but not limited to acts of God, war, natural disasters, labor disputes, internet or power outages, and government actions.

13. Independent Contractor Status

We act as an independent contractor, not as an employee, partner, or agent of the client. Nothing in this Agreement shall be construed to create an employment, joint venture, or agency relationship.

14. Governing Law

This Agreement shall be governed by and construed in accordance with the laws of the State of Ohio, without regard to its conflict of law principles.

15. Dispute Resolution

Any disputes arising under or in connection with this Agreement shall be resolved exclusively through binding arbitration conducted in the State of Ohio, in accordance with the rules of the American Arbitration Association. The prevailing party shall be entitled to recover reasonable attorneys’ fees and costs.

16. Severability

If any provision of this Agreement is held invalid or unenforceable by a court of competent jurisdiction, the remaining provisions shall remain in full force and effect.

17. Survival

Sections related to payment obligations, ownership of deliverables, limitation of liability, dispute resolution, and any other provisions that by their nature should survive termination shall remain in effect after termination of this Agreement.

18. Assignment

Neither party may assign or transfer its rights or obligations under this Agreement without the prior written consent of the other party.

19. Promotional Use

We may use anonymized examples of our work for promotional purposes such as case studies, marketing content, or portfolio showcases, unless you request in writing that we do not.

20. Changes to Terms

We may update these Terms of Service at any time. Clients will be notified of major changes via email or a website announcement.

21. Contact Information

For changes, cancellations, disputes, or general inquiries, please email us.